Wednesday, November 9, 2011

Chanel lipstick disappointment

I bought a Chanel lipstick at The Bay (a large department store in Vancouver), one of the Rouge Allure collection.  The lipstick goes in and out with a spring loaded mechanism, and something happened to the spring near the beginning of my usage of this very expensive lipstick, because it no longer pops out.  Hence it is unusable.

Today, celebrating my newfound freedom (I bought a second hand stroller and car seat-both Graco...but I finally have mobility and a sleeping infant transitioning flawlessly from the car ride to the shopping trip), I went to The Bay to show them.  They asked for a receipt, which of course I do not have, since no person in their right mind keeps lipstick receipts.  Even the store does not keep a record, why should I.  I was told that they cannot help me.  I asked for a Chanel customer service number, they don't have one.  I asked for a manager, and was told that he is in a meeting.  I was asked to wait.  I asked for how long.  They said they had no idea.  I gave them my cell number to be called when the manager is out, and never got called.  It is now the end of the day, and I have two words of advice:  do NOT buy the Chanel Allure lipstick with the spring laded mechanism, and definitely don't expect any customer service from The Bay.

Other than this bit of frustration, life is great with a stroller.  Emma thinks so too.  She grabbed my hand with both her hands today while I was feeding her, and my heart melted.  Ooooohhhh.  It was worth it :)


  1. That really sucks about your lipstick! Since it sounds like you are stuck with it regardless, do you think you might be able to get a lip brush down in the container? Maybe you can at least get a bit of use out of it that way. :-)

  2. I've had Chanel lipstick do the same thing--I found that it tends to stick if it gets cold. I made sure it was nice and toasty warm and then just pushed harder than I thought I should have to, and I got it to pop out.

    Apologies if you've already tried this... I just know it worked for me! (But you're right that it's totally ridiculous they wanted your receipt--it's Chanel lipstick for goodness sake).